Contakt
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Product overview

The office, coaches and households stay in step.

The office runs the week in a browser. Coaches carry their calendar and roster. Households see their own schedule, enrollment and money. Change Tuesday’s lesson time in the office, and the coach’s phone and the family’s app already show it.

Built around each role

The office sees the whole week, the coach sees the court, the parent sees their own child.

The Harbourline Racquet Centre schedule board for one Friday: every court as a row, lessons and member bookings across the hours, how much of the day each court is used, and the free-now, conflict, block-off and new-booking controls above it
Web office · run the schedule and resolve changes · demonstration organization
The native iOS roll-call sheet: High Performance Squad on Friday at 16:00, five of nine recorded, each player set to present, absent, late or excused beside their photo-consent state
Coach's native iOS app · roll call and rosters on the floor · demonstration organization
The native iOS inbox on Chats: one thread per class the household is in, each previewing its newest message
Household's native iOS app · class chats and enrollment · demonstration organization

1 / 3 · swipe: office → coach → household

See five club situations from start to finish

Six jobs in one club week

Run the week from planning to cash-up.

The same child, the same class and the same payment stay together, from the sign-up in August to the last receipt in June.

01

Plan

Lay out the season: lesson series, camps, which court, which coach, and the hours a court is blocked off for something else.

02

Enroll

A parent picks the right child, sees the price and how many places are left, and reads the terms before paying.

03

Teach

The coach opens the phone on court, sees who is in the group, ticks who turned up and notes how a player is coming along.

04

Decide

A swap to another group, a coach who needs covering, a lesson called off — they wait in one queue for a yes or a no.

05

Cash up

Checkouts, receipts and credits stay straight online, and the desk closes the day: a drink or a can of balls rung up with its own VAT, cash and card-terminal payments, one drawer count by payment method and source, and a VAT export for the bookkeeper.

06

Communicate

Move a lesson, and the office, the coach and every enrolled family get the same message about it.

The front desk, in Academy Complete: register, staff roles and iPad desk mode

Fill the club

Bring families in, and work every trial before it goes cold.

A parent asks for a trial on your own club page. The request lands in one list with a clock running, and stays there until someone has answered and the child has a place in a group.

Core runs the club week. The front door, the lead workbench, the warnings when a family starts drifting, and the office email inbox come with Start Plus and Academy Complete.

Start Plus and Academy Complete

The front door

A public, club-branded page at your own link.

Switch on a landing page at app.contaktacademy.com/join/your-club. Each request arrives in the workbench with a note of where the family came from—the QR code on the poster, a link someone shared, a social post, or the page itself.

  • QR codes for flyers and posters, made in Academy and ready to print.
  • Children’s schedules stay private. The public class list stays off until you switch it on, and Google never sees it before then.
  • Email, WhatsApp or a phone number can sit beside the trial form, for the parent who would rather just ask. The club picks which of them it publishes.
The club’s public join page in a phone browser: request a trial or create an account, with an English, Dutch and Spanish switch at the top

Lead workbench

No trial request goes quiet.

Every request carries a “respond by” label that turns to “overdue” after 24 hours, and the overdue ones climb to the top of the Decision Inbox — on the office screen and on the phone.

  • One timeline per family — the first enquiry, every change since and every message you sent them, in order.
  • A person presses send. After a few quiet days Academy drafts the follow-up, and someone at the club reads it before it goes.
  • Household match tells you the enquiry came from a family you already have, so you don’t end up with them twice.
  • Who joined, and who is drifting — mark a trial as joined and see where it came from, and see the child who has missed three weeks before the parent cancels.
  • The office email inbox brings club mail into the same workbench, so the reply sits with the rest of that family’s history.
The trial-request workbench: every enquiry as a row with its email, phone, the audience, and the child and notes where the family gave them, plus a status you move from New through Working to Converted
The retention board under Absence streaks: enrolled members who have stopped turning up, three, four and five weeks out, each with the class they left, when they were last seen — or that they never attended — and a Reach out button

Communication

One line to every family and coach.

Each household and coach keeps a single pinned chat with the office, every class has its own thread, and an approval or a roll call can be answered straight from the inbox.

In every plan

The office line

Staffed by the team, signed by a person.

The office line is one chat per household and one per coach. Anyone in the office can answer it, and every reply is signed—“Office (Anna).”

  • Per-class group chats carry attendance and RSVP cards, reactions and read receipts.
  • Answer from the inbox — approve, decide or fill in a roll call without leaving the notification.
  • Unread counts refresh about once a minute, and email and phone notifications reach the people who aren’t looking at the app.
The office side of one household’s chat thread, with the family’s question and the office answer signed by the person who wrote it
The native iOS app on a household’s phone: the Mini Tennis class thread, with the coach badged as COACH, parents asking about grips and rain, and reactions on the messages

From desk to court to phone

Academy wherever the work happens.

Use Academy on web, as an installable PWA, and in the native iOS and Android apps. The office at a desk, the coach on court and the parent at home all get the same change.

Platform coverage

Web/PWA
Everything the office, the coach and the household do
Native apps
iOS (Swift) and Android (Kotlin), full parity
Languages
English, Dutch and Spanish
Payments
Member and household payments settle straight into your club’s own Mollie account, and stay there. Your Academy subscription is a separate bill, from us to you.
Front desk
POS register, cash-up, VAT export and iPad desk mode — part of Academy Complete
Legal and records
Data Processing Agreement, subscription terms and service privacy notice at permanent versioned URLs on app.contaktacademy.com/legal. Consent records, per-subject export, anonymisation and an audit log are in every plan.

Set up in an afternoon

Build the club yourself, between lunch and closing.

Start from the plan that fits, and the creator walks you through locations, courts, classes, coaches and payments. The first schedule is ready before anyone else signs in.

Start Core · €99

One club, ready to run.

Create the club, add up to four courts and three coaches, and open enrollment for up to 150 active participants.

Harbourline Racquet Centre’s public join page at full width: the club’s own mark and name, a Get started pair offering Request a trial or Create an account, the club office email under Other club matters, and an NL, EN and ES switch at the top
Start Plus · €199

A larger club, plus the front door.

One location with up to ten courts, six coaches and 500 active participants, plus the public front door and the lead workbench.

The Northgate dashboard running three branches from one workspace — a multi-location Academy Complete organization with thirty-one things on the books
Academy Complete · €349

Every location together.

Unlimited contracted locations, participants, coaches and courts from one workspace, with staff roles set for each team and the front desk included.

You can start with an empty club. Choose a plan, create it, and you’re inside Academy the same afternoon.

Create your club

See the product work

Create your club, or bring us one real week.

Start your club or program from €99 a month—or book a demo and we’ll run a week of classes, bookings and changes through Academy with you.

Create your club →Book a demo