Guided setup.
We plan the setup with your team and shape Academy around the way your club already runs.
managedAcademy Managed · onboarding
We set Academy up with you, then stay on the line.
We learn how your club runs today, move your agreed records across, set up your classes, courts and schedule with your team, and train the people who will use it. Then you keep a named contact and priority support.
1 · We learn how your club runs today.
We start with a discovery session: your courts and how they’re booked, your coaches and rates, your programs and seasons, and the way the front desk handles the day. We map that to Academy before anything is imported, so the setup fits how you already work.
admin · dashboard · redrawn at phone scale
Your week, on one dashboarddiscovery
NEEDS YOU · subs · cancellations · trials — mapped from how your desk works today
Your courts and ratesmapped ✓
Your programs and seasonsmapped ✓
Your front-desk daymapped ✓
2 · We bring your records across and check them with you.
We bring across the records we agree on: people, the households they belong to, memberships, coaches and account access. You see the whole list before anyone signs in, so a family arrives as one family and a coach arrives with an account that works.
3 · We configure classes, courts and the schedule with your team.
Together we set up your programs, series, camps, court rates and the schedule the office runs week to week. Your team makes the calls and we do the setting-up alongside them, so the people who run the week know every setting by the day you go live.
admin · schedule board · redrawn at phone scale
Schedule · set up togetherBoard · Issues · Workload
Court 1Mini Tennis · 09:00
Court 2Member booking
Your team makes the calls; we configure alongside them.
4 · We train your office and coaches on real requests.
We train office staff and coaches on the work they do every day: covering a sick coach, moving a child to another class, closing a cancellation and the cash-up — all in the Decision Inbox — plus roll call and answering a parent on the office line. The training runs on your own data, so day one is already familiar.
admin · decision inbox · redrawn at phone scale
Decision inbox · trainingreal requests
Resolve a substitutionpractised ✓
Approve a class transferpractised ✓
Close a cancellation + cash-uppractised ✓
Answer a family on the office linenext session
Made yours
Your members see your club.
During onboarding your organization gets its own identity on every screen a member or parent opens: your name, your logo and one accent colour from a palette we keep readable — in English, Dutch or Spanish. A padel club, a tennis club, hockey, swim squads, a dance studio, a music academy or an after-school chess club — it carries your name either way.
What Academy Managed includes
Guided setup, verified migration, training and a name to call.
Managed adds the hands-on service on top of your monthly plan, keeps a named person on your side after go-live, and puts your club first in line for what we build next.
Verified data migration.
We import the agreed participant, household and account records and check them with you before they go live.
Team training.
Office staff and coaches learn the work they will do, on your own data.
Named contact & priority support.
A named onboarding contact stays with you, with priority support after you go live.
First call on the roadmap.
Managed clubs get priority on feature requests — what you need next moves up our list.
Before you contact us
Bring these six things and the first call is a working session.
You don’t need exports or perfect data — a rough version of each is enough for us to map your club onto Academy and quote the onboarding properly.
Your places to play.
Locations and courts — how many, indoor or outdoor, and how they’re booked today.
Your coaches.
Who teaches, what they charge, and roughly when they’re available.
Your programs.
The classes, groups, camps and seasons you run — with days, times and prices.
Your people.
Members and families — a spreadsheet or an export from your current system is fine.
How money moves.
Memberships, lesson prices, court rates, and how the front desk takes payments today.
What you use now.
Booking software, spreadsheets, chat groups, calendars — whatever currently holds the week.
Have the six? Send them over. Email us what you have — rough is fine — and we’ll come to the first call with your club already half-mapped. The checklist is worth doing whichever plan you choose. Email us your six things →
What it costs, and what’s separate
What onboarding costs.
Guided onboarding starts at €2,400. It is a one-off, scoped to your club’s records: the people, households, memberships, coaches, programs and rates we agree to bring across, and the setting-up and training around them. We quote it from the six things above, so you have the number before we begin.
Academy Managed is from €499 a month, plus VAT. The monthly price covers the ongoing service: your named contact, priority support and first call on what we build next. Feature work built specially for your club is quoted separately.
Founding clubs onboard for €1,200. Half the standard guided onboarding, as part of the founding contract — Academy Complete with the managed service alongside it, and a direct line to the founder. See the founding offer →
Onboarding is available on every plan. Guided setup, data migration and team training can be added to Core, Plus or Complete. Choose Managed when you want that help to stay with you month after month. See how the plans compare →
Bring your week
Show us a week of your club, and we’ll scope the onboarding.
Tell us about your courts, coaches, rates and records, and we’ll walk you through what managed onboarding would look like for your club.