Front desk

The front desk finally counts.

A drink, a can of balls, a guest fee, a cash court. The desk is where a club’s money is loosest — small amounts, taken fast, remembered badly. Academy gives the desk a register, and every sale lands next to the lesson, the member and the payment it belongs to.

A screen of buttons for everything the club sells.

The office builds the catalogue once: drinks, balls, grips, guest fees, whatever the club sells. Each item carries its own VAT rate. The desk taps the item, takes the money and moves on — the sale is already attached to the day, the till and the person who rang it.

The Northgate Central front-desk register: a tap-to-sell catalogue grouped into club services, drinks, equipment and snacks, every item on its own priced button, with Northgate South and West a tab away — The register · tap to sell, at the prices the office holds

The desk cannot mistype a price.

The office holds the prices and the VAT rates. The desk chooses what was sold; Academy works out what it costs and how much of it is tax. A price the office changes at four o’clock is the price the desk charges at four o’clock.

The Northgate catalogue screen, “What the desk sells”: every item on its own row with its price and a VAT chip beside it — guest passes and coffee at 9% VAT, sparkling water, sports drinks, a tube of tennis balls and a replacement grip at 21% — below an Add an item form offering 0%, 9% and 21% — The catalogue · every item with its own VAT rate · Northgate (demonstration organization)

Every sale remembers who rang it.

Who rang it, when, on which till, and against which member or household if there was one. That is what makes the drawer count add up at closing time, and what answers the member who queries a line on their account a week later.

Ways to pay

The money lands in the club’s own account.

Member and household payments settle to the club’s own Mollie account, and we take no percentage of them. No card number ever reaches us. The Academy subscription is a separate bill, from Contakt to the club.

Card payments run on the club’s own terminal

Cash

Cash is taken and recorded in the same motion.

Card terminal

Card payments run on the club’s own Mollie terminal, against the open sale.

Refunds

A refund is recorded against the sale it corrects, so the receipt and the refund stay together.

Close the day

One drawer count for the whole day.

Register sales, court hire and guest fees all land in the same cash-up. At closing time the desk counts the drawer once, against everything the day took.

The daily cash-up at Northgate Central on 14 August: €55.20 in the drawer, €49.85 on the card terminal and nothing online, with court hire, store and desk sales below it, above a table of recent drawer counts showing recorded against counted — Cash-up · by method and by source, in one count

By method

Cash and card terminal, side by side. Card settles itself, so the only thing anyone has to count is the cash.

By source

VAT export

A day or a week of takings as a CSV, split per VAT rate, ready for the bookkeeper and the BTW return.

Staff roles

Owners shape the club. The office runs it. The desk runs the day.

Three roles, and behind them 34 things a person can be allowed to do, switched on one at a time. The desk gets everything a shift needs, and nothing that moves money on its own.

Owner

Shapes the club.

Locations, plans, prices, the catalogue, the roles themselves and who holds them.

Office

Runs the week.

Schedule, people, enrollment, payments, refunds, the decision inbox and the office email inbox.

Front desk

Runs the day.

Booking board, court hire, the register, the drawer count, member lookup and roll-call assist. The desk can file a refund request; only office and owner move money.

Per person

Tuned to the person.

34 capabilities behind the three roles, switched on or off per person — so the weekend supervisor can close the day, and the student who works Saturday mornings rings up sales.

Anna · Front desk5 of 34 capabilities shown

✓Take payments at the desk

✓Count the drawer and close the day

✓Book, move and cancel court hire

✓Look up a member or household

Issue a refundREQUEST ONLY · OFFICE DECIDES

Capabilities per person · the desk requests a refund, the office issues it

What sits under the roles

Audit log: Who changed what, and when — in every plan
Consent: GDPR consent records held per person
Subject rights: Per-subject data export and anonymisation workflows
Legal documents: Data Processing Agreement, business subscription terms and service privacy notice, published at permanent versioned URLs: app.contaktacademy.com/legal ↗

Desk mode

The register and the day, on the iPad at the counter.

Desk mode is its own screen: the catalogue, the open sale, today’s bookings and the drawer count, sized for an iPad standing on the counter and worked one-handed between conversations. Academy also includes native iOS and Android apps, so coaches, households and office staff carry the same records off the counter.

Which plan

The register is part of Academy Complete.

Core and Plus take court-hire payments at the desk. The catalogue, the drawer count and the VAT export come with Complete.

Academy Complete is €349 / month + VAT. It adds the tap-to-sell catalogue, the cash-up by method and source, the VAT CSV for the bookkeeper, and iPad desk mode. See full pricing →

Create your club See how the club week runs

Book a walkthrough

Bring us your till roll.

We’ll set up your catalogue, your VAT rates and your court rates, then close a day with you — cash counted, variance on screen, VAT exported.